If you requested  a ride and do not need this anymore, you can cancel by touching “Cancel” at the bottom of the screen or touching Cancel from the driver details.

In some cases, a cancellation charge is applied to compensate for the time lost by your driver and fuel. A cancellation fee will be charged if the cancellation process meets the following criteria:

• A maximum of 5 minutes has passed since the start of your drive.
• Your driver has reached the pickup point, the maximum time required to get in the car has expired and the driver has canceled the trip.

The cancellation fee is 5 Turkish Liras.

If you feel that an unfair cancellation fee has been charged, we are happy to investigate; Please email support@tutustaxi.com with your driver name and description along with the date and time information that you have performed for your trip.