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    Cancellation Policy

    If you requested  a ride and do not need this anymore, you can cancel by touching “Cancel” at the bottom of the screen or touching Cancel from the driver details.

    In some cases, a cancellation charge is applied to compensate for the time lost by your driver and fuel. A cancellation fee will be charged if the cancellation process meets the following criteria:

    • A maximum of 5 minutes has passed since the start of your drive.
    • Your driver has reached the pickup point, the maximum time required to get in the car has expired and the driver has canceled the trip.

    The cancellation fee is 5 Turkish Liras.

    If you feel that an unfair cancellation fee has been charged, we are happy to investigate; Please email support@tutustaxi.com with your driver name and description along with the date and time information that you have performed for your trip.

    Contact Us

    If you need information or assistance, please contact us at support@tutustaxi.com.

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