If you requested a ride and do not need this anymore, you can cancel by touching “Cancel” at the bottom of the screen or touching Cancel from the driver details.
In some cases, a cancellation charge is applied to compensate for the time lost by your driver and fuel. A cancellation fee will be charged if the cancellation process meets the following criteria:
The cancellation fee is 5 Turkish Liras.
If you feel that an unfair cancellation fee has been charged, we are happy to investigate; Please email email@example.com with your driver name and description along with the date and time information that you have performed for your trip.
If you need information or assistance, please contact us at firstname.lastname@example.org.