I'm late for the ride, how long will my drive wait for me?
Once your driver reached your pickup point where you have already identified, you will need to take a ride in 10 minutes. If you think you will be late, please contact your driver. Otherwise, our driver will be paid fairly by Tutus for cancellation after 10 minutes, and cancellation fees will be charged for the payment options you have identified. If you do not have a defined payment option, the cancellation fee is reflected in the Tutus balance.